Frequently Asked Questions
Theme & Product Questions
What comes with my theme purchase?
Each purchase includes the theme files, detailed documentation, and access to future updates. Some themes may include premium plugins or demo content.
How do I install a WordPress theme?
You can install through WordPress admin (Appearance > Themes > Add New) by uploading the zip file, or via FTP by extracting the files to your wp-content/themes directory.
Do your themes work with page builders?
Yes! Most of our themes are compatible with popular page builders like Elementor, Beaver Builder, and WPBakery. Check individual theme details for specific compatibility.
What is your refund policy?
We offer a 14-day refund policy if the product doesn't work as described. Please contact our support team with details of your issue.
How often are themes updated?
We update our themes regularly to ensure compatibility with the latest WordPress version and to add new features. Typically every 2-3 months.
Do you provide customization services?
While we don't offer customization services directly, many of our themes include extensive customization options. We can recommend trusted developers if needed.
Are your themes translation ready?
Yes, all our themes support translation and include .po/.mo files. Many also include WPML compatibility.
How do I get support after purchase?
Registered users can submit support tickets through our help desk system. We typically respond within 24 hours on business days.
Technical Support
What are the server requirements?
We recommend PHP 7.4 or higher, MySQL 5.6 or higher, and WordPress 5.8 or newer. Most modern hosting meets these requirements.
Why is my demo content not importing?
This is usually due to server limitations. Check your PHP memory_limit (should be at least 128MB) and max_execution_time (at least 300 seconds).
How do I update my theme?
You can update through WordPress updates if purchased through our site, or manually by uploading the new version (always backup first).
Where can I find documentation?
Each theme includes detailed documentation in the download package. You can also access it through your account dashboard after purchase.
Still have questions?
Our support team is ready to help you with any additional questions.
Contact Support